Frequently Asked Questions

Our softplay equipment is designed primarily for babies, toddlers, and young children ages 1-8 years old. For everyone's safety, children must remain within the recommended age and size limits for the selected package. Adult supervision is required at all times

Our standard rental period is 4 hours. Setup and pickup are completed outside of your event time whenever scheduling and venue access allow. Additional rental time may be available for an added fee and must be arranged in advance

Yes. Our soft play equipment can be installed indoors or outdoors on a clean, flat, dry, and level surface.

Outdoor setups may be placed on approved surfaces such as grass, turf, concrete or other approved surfaces. We cannot set up on wet ground, dirt, gravel, mud, uneven surfaces, near standing water, or in areas where the equipment could be damaged.

Outdoor setups are subject to weather and safety conditions.

Soft play equipment cannot be installed or remain outdoors during rain, strong winds, thunderstorms, extreme heat, or unsafe ground conditions.

Customers should have a suitable indoor backup location whenever possible. Weather-related changes must be communicated as early as possible. Depending on the circumstances and availability, your booking may be moved indoors, rescheduled, or handled according to our cancellation and weather policy.

Final setup decisions are made by Imagine Row with safety as the priority.

Start by completing our booking request form with your event date, location, preferred package, and event details.

We will confirm availability and send you a rental agreement and invoice. Your reservation is not secured until the agreement has been signed and the required retainer has been paid.

Submitting an inquiry does not temporarily hold your date.

A 30%  nonrefundable retainer is required to reserve your event date. The remaining balance is due 24 hours before the event 

Bookings made close to the event date may require payment in full at the time of reservation. Equipment and dates are not held without payment and a signed rental agreement.

The amount of space required depends on the package you select. Each package listing includes its approximate setup dimensions.

The setup area must be completely cleared before our arrival and should include additional room around the equipment for safe entry, supervision, and movement. Customers are responsible for confirming that the selected package will fit inside the venue or designated outdoor area.

The reservation retainer is nonrefundable because the equipment and event time are removed from availability for other customers.

Requests to reschedule must be made at least 7 days before the event for voluntary changes.  Approved payments may be transferred once to another available date within 6 months.

For outdoor Events weather-related rescheduling will be evaluated within 48 hours of the event based on forecast and safety concerns.

Cancellations, rescheduling requests, venue changes, and weather-related changes are subject to the terms stated in your rental agreement.

Yes. A responsible adult must actively supervise the play area and children at all times.

Imagine Row provides equipment delivery, setup, and pickup but does not remain onsite to supervise the children or play area.  The renter is responsible for ensuring that all guests follow the safety rules.

Imagine Row handles the delivery, setup, and pickup of all rental equipment.

The delivery service fee is calculated separately based on the event address. Additional fees may apply for stairs, long walking distances, limited parking, elevators, difficult venue access, or locations outside our standard delivery area.

Please share any access concerns when submitting your booking request.

Delivery Fee:

Distance to Venue Delivery, Setup and Pickup

0-10 miles

$45

11-20 miles

$65

21-30 miles

$90

31- 40 miles

$120

41-50 miles

$150

50+ miles

Custom Quote

Imagine Row currently serves the city of Atlanta and surrounding communities.

Delivery is calculated based on venue location. Locations outside our regular service area may be available for an additional travel fee. Delivery costs are based on distance, travel time, tolls, parking, and venue access.

All equipment is inspected, cleaned, and sanitized between rentals. We use cleaning products and methods appropriate for the equipment materials and follow product instructions carefully.

We also ask customers to help us keep the play area clean by prohibiting shoes, food, drinks, gum, face paint, silly string, markers, sharp objects, and pets inside the setup.

The renter is responsible for the equipment from the time setup is completed until Imagine Row returns for pickup.

Normal wear is expected. However, customers may be charged for excessive staining, misuse, missing pieces, punctures, tears, water damage, pet damage, or damage caused by prohibited items or failure to follow the rental rules.

Any damage should be reported to Imagine Row immediately. Repair or replacement charges will be assessed according to the rental agreement.